Hello, friends of Be Inspired Salon!
We’re back with another exciting education update, this time from our front desk team! We’re all about growth here at Be Inspired Salon, and while our team of stylists are always looking for unique ways to advance their education, our FIT crew, or first impressions team, is not to be forgotten.
We know that outside of your routine visits to your usual stylist, you interact with the FIT crew the most! These are the friendly faces that check you in, take your jackets, and get your beverages. They schedule your appointments, help you find the right retail products for your haircare needs, and check you out at the end of each visit.
Our front desk team has the pleasure of working with and getting to know all of our clients, so we want to make sure we’re delivering impeccable service at all times. Our very own Kati Whitledge brought the team in on a Sunday morning to lead her Kick-Ass Client Communications Workshop and our FIT crew arrived at the salon bright and early, eager to learn. Now, with the intentions of holding ourselves accountable, we can’t wait to share this valuable information with all of you!
WE STARTED WITH OUR “WHY”
Why does effective communication matter so much to the FIT crew? It’s simple, really. At Be Inspired Salon, we know that we’re in the relationship building business, and as members of the front desk team, we’re lucky enough to form rela
tionships with all of you! We know that first impressions matter, and we want to make a solid first impression with each new guest that walks through our front door. Of course, it doesn’t end there, we strive to keep that relationship alive with even our longest and most loyal clients.
To us, “kick-ass client communication” means having those open, transparent, positive and personal conversations with each of our clients, every visit. We treat our people like family, and we want all of our clients to know how much we truly value each and every one of them.
THEN, WE DOVE INTO THE IMPORTANCE OF EMOTIONAL INTELLIGENCE
Kati is always reminding our team of the value of emotional intelligence, or in other words, the ability to read people and respond accordingly. We’ve said it before, and we’ll say it again! We’re in the relationship business, and emotional intelligence is perhaps the most important factor in maintaining any relationship, personal or professional. So, we decided it was time to deepen our understanding of emotional intelligence and make note of where we excel and where we might need a little extra practice!
The four areas of Emotional Intelligence are:
- Self-Awareness
- Social Awareness
- Self-Management
- Relationship Management
And the three ways in which you can actively increase your EQ are:
- Start each day with gratitude
- Listen well
- Empathize
So, while we all have our individual strengths and weaknesses when it comes to emotional intelligence, we can all grow substantially by doing three things, showing up to work each and every day with a positive attitude, listening to our team members and our clients’ needs, and practicing empathy in every situation.
Our FIT crew is excited to put our new skills to the test when communicating with all of you, whether that be over the phone when scheduling your next appointment or in person while we have you at the salon! We want to deliver a consistent experience and show you all how much we care. So, help us make improvements in our communication by holding us accountable in meeting these goals and going above and beyond in building on these relationships—we couldn’t do it without all of you!
